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Escalation matrix

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with:

  1. SEBI at https://scores.sebi.gov.in
  2. NSE at https://investorhelpline.nseindia.com/NICEPLUS/
  3. BSE at https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
  4. CDSL at https://www.cdslindia.com/Footer/grievances.aspx
  5. MCX at https:// https://www.mcxindia.com/Investor-Services

Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal/Depository Portal.

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ODR Escalation Matrix Score

KYC

1. *KYC is a One time Exercise for Dealing in Securities Markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary

2. No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.

3. CNB Finwiz Pvt Limited.All rights reserved......... "Prevent Unauthorised transactions in your accountPls Update your Mobile numbers/email IDs with your Stock Brokers for Get information on transactions Also directly from Exchange end of the day ....."Issued in the interest of investors" "Prevent Unauthorized Transactions in your demat account --> Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from NSDL/CDSL on the same day..........issued in the interest of investors.

4. Investor can also lodge investor grievances on www.scores.gov.in. Refer SEBI Circular No.SEBI/HO/OIAE/IGRD/CIR/P/2018/58Dated 26th March 2018.

5 World Investor Week November 23-29, 2020 being celebrated under the aegis of IOSCO and SEBI.

6. विश्व वििेशक सप्ताह( 23-29 ििम्बर, 2020) - आयस्को तथा सेबी की छत्रछाया मेंम

7. Investor Complaint Data of June, 2022 Month.

ADVISORY FOR INVESTOR

1. Beware of fixed/guaranteed/regular returns/ capital protection schemes. Brokers or their authorized persons or any of their associates are not authorized to offer fixed/guaranteed/regular returns/ capital protection on your investment or authorized to enter into any loan agreement with you to pay interest on the funds offered by you. Please note that in case of default of a member claim for funds or securities given to the broker under any arrangement/ agreement of indicative return will not be accepted by the relevant Committee of the Exchange as per the approved norms.

2. Do not keep funds idle with the Stock Broker. Please note that your stock broker has to return the credit balance lying with them, within three working days in case you have not done any transaction within last 30 calendar days. Please note that in case of default of a Member, claim for funds and securities, without any transaction on the exchange will not be accepted by the relevant Committee of the Exchange as per the approved norms.

3 Check the frequency of accounts settlement opted for. If you have opted for running account, please ensure that your broker settles your account and, in any case, not later than once in 90 days (or 30 days if you have opted for 30 days settlement). In case of declaration of trading member as defaulter, the claims of clients against such defaulter member would be subject to norms for eligibility of claims for compensation from IPF to the clients of the defaulter member. These norms are available on Exchange website at following link: https://www.nseindia.com/invest/about-defaulter-section.

4 Brokers are not permitted to accept transfer of securities as margin. Securities offered as margin/ collateral MUST remain in the account of the client and can be pledged to the broker only by way of ‘margin pledge’, created in the Depository system. Clients are not permitted to place any securities with the broker or associate of the broker or authorized person of the broker for any reason. Broker can take securities belonging to clients only for settlement of securities sold by the client.

5. Please do not transfer funds, for the purposes of trading to anyone, including an authorized person or an associate of the broker, other than a SEBI registered Stock broker.”

6. Clients/investors to abstain them from dealing in any schemes of unauthorised collective investments/portfolio management, indicative/ guaranteed/fixed returns / payments etc.